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Frequently Asked Questions

 

Ordering

 

***IF YOU HAVE PLACED AN ORDER TO PICK-UP IN-STORE***

 

You will receive a phone call when your order is available for pick-up. PLEASE DO NOT COME TO THE STORE BEFORE YOU HAVE RECEIVED YOUR CALL. Items listed as "Out of Stock" but "Available On-line" when adding to your cart can take up to 15 business days to arrive for pick-up.

 

***IF YOU HAVE PLACED THIS ORDER TO SHIP TO YOUR HOME***

 

You will receive an additional e-mail with tracking information when your order has shipped. Please note, items listed as "Out of Stock" but "Available On-line" when adding to your cart can take up to 15 business days to ship.

 

Return Policy

 

ALL INTERNET SALES, SPECIAL ORDERS IN STORE ARE FINAL. If you purchased items in store from stock you have 30 days to exchange or receive an in store credit.

 

 

Shipping Information

 

- Shipping charges are a minimum of $10.00 and gradually increase for orders over $100.00.

- In case of any manufacturer backorders, you will receive a phone call notifying you of the change.

- Shipping inaccuracies (wrong size, color, etc.), defective merchandise or shortage claims must be reported within 5 days of order receipt.